How May I Help You? Stephen C. Broydrick

ISBN: 9781556239892

Published: January 15th 1994

Hardcover

157 pages


Description

How May I Help You?  by  Stephen C. Broydrick

How May I Help You? by Stephen C. Broydrick
January 15th 1994 | Hardcover | PDF, EPUB, FB2, DjVu, audiobook, mp3, ZIP | 157 pages | ISBN: 9781556239892 | 6.70 Mb

Who would have thought that someday youd be able to withdraw money from a machine, buy gas by inserting a credit card into the pump, or apply for a loan by pushing buttons on your telephone? As technology progresses, contact with a customer-serviceMoreWho would have thought that someday youd be able to withdraw money from a machine, buy gas by inserting a credit card into the pump, or apply for a loan by pushing buttons on your telephone?

As technology progresses, contact with a customer-service representative will be narrowed to situations where something has gone wrong - a confusing or inaccurate bill, a delay in receiving an ordered product or service, or the breakdown of either hard or soft goods.

How May I Help You? provides customer-service professionals with the tools that cut through a customers anger and reveal solutions that create long-term satisfaction. Written in a easy-to-read and often humorous style, this handy resource explores why customers sometimes grow angry over seemingly minor frustrations, and what you and your staff can do to remain professional at all times.

Youll also discover how to provide fast, friendly, and flexible service- deliver high-quality service to co-workers- blend state-of-the-art technology with caring human beings to create higher levels of customer satisfaction- empower staff members to improve the quality of customer service and think more creatively when customers make special requests.

Packed with practical, useful ideas, this book is designed to be your workplace companion. In it, youll find the answers to your toughest customer-service challenges.



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